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Mesh Maids Inc. (“Mesh Maids,” “we,” or “us”) is committed to protecting your privacy. The following Privacy Policy is designed to provide you, as a user of Mesh Maids and/or our services, with a comprehensive understanding of the information we collect, its potential uses, the individuals with whom it may be shared, and your ability to make decisions regarding its use and disclosure. Users agree to and consenting to the policies outlined in this policy by using our service.
If you have any inquiries regarding our privacy practices, refer to the contact information provided at the bottom of this Privacy Policy.
The meaning of capitalized terms that are not defined in this Privacy Policy is provided in our Terms of Service.
The following kinds of information are gathered about you:
When you set up a Mesh Maids account or communicate with us, we request specific information, including your first and last name, mobile phone number, email address, postal code, and credit card information. We may also retain any communications you send through the Service and may collect information you post to the Service. We employ this information to operate, maintain, and serve you with the features and functionality of the Service.
We employ third-party analytics tools to monitor the Service’s traffic and usage trends. These tools collect information that is sent by your browser as part of a web page request. This information includes the web pages you visit, your browser add-ons, your browser’s width and height, and other information that helps us improve the Service. We collect and utilize this analytics information in an aggregated format that is incapable of being reasonably manipulated to identify any specific individual user.
Mesh Maids necessitates the use of cookies. A cookie is a small data file that is retained on the user’s computer hard drive and may contain an anonymous unique identifier. Session cookies and persistent cookies may be implemented by Mesh Maids. Session cookies are temporary cookies that are stored in the browser’s file until the user logs out of the website. The Mesh Maids user experience is enhanced by the use of a unique visitor ID, as session cookies do not store any personally identifying information. After the user exits the Mesh Maids website, persistent cookies are stored in the browser’s cookie file. Additionally, persistent cookies do not accumulate any personally identifiable information. Please be advised that the Service may necessitate the use of cookies in order to access specific features. Mesh Maids does not provide any guarantees regarding the functionality of the site in the event that the user modifies their browser settings or takes any other action to disable cookies.
IP addresses are recorded by Mesh Maids for the purpose of system administration. IP addresses may also be recorded to monitor a user’s session, to ascertain which sections of the website users are accessing, to identify development issues, to investigate fraudulent use of the site, and for other purposes at our discretion.
We may access, collect, monitor, and/or remotely store “location data” when you access the Service through a mobile device and choose to use our home cleaning Services. This data may include GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. This information is used to assist our cleaners in locating your residence and performing the cleaning. If the use or availability of location data is impaired or disabled, you may not have access to certain features of the Service, such as our location-based cleaning Service
In order to communicate with you regarding our services, Mesh Maids may utilize the email address you have provided. Mesh Maids will not send unsolicited commercial email that is unrelated to Mesh Maids, nor will Mesh Maids knowingly disclose your email address with third parties. We may send you emails that include newsletters, promotions, and special offers. If you prefer not to receive these types of emails, you will be given the opportunity to either opt out or modify your preferences. We also utilize your information to send you Service-related emails, such as account verification, purchase and billing confirmations and reminders, technical and security notices, and changes/updates to Service features. Service-related emails are not subject to opt-out. We may include code in the emails we send to you, which enables us to monitor the usage of the email, such as whether it was opened and/or which links (if any) were visited.
Cleaners may be required to take photographs of both the exterior and interior of your home and submit them to our operations supervisors for review for a variety of reasons, including but not limited to training, quality assurance, cleaner assistance, and dispute resolution.
We either use or may use cookies, browser information, and location data to:
(a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site;
(b) provide custom, personalized content and information;
(c) provide and monitor the effectiveness of our Service;
(d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns;
(e) diagnose or fix technology problems;
(f) help you efficiently access your information after you sign in;
(g) provide advertising to your browser or device; and
(h) automatically update the Mesh Maids application on your mobile devices.
Your information will not be rented or sold to third parties outside of Mesh Maids and its group entities (including any parent, subsidiaries, and affiliates) without your consent, with the exception of the following:
Certain service type information, including anonymous usage data, referring/exit pages and URLs, platform types, number of visits, and location data, may be shared. This information is obtained through tools such as cookies, log files, and clear gifs.
(i) with our third-party business partners for the objectives outlined in the preceding section on “How We Collect and Use Information.” We may also aggregate or otherwise remove all personally identifying characteristics from data and share the aggregated, anonymized data with third parties.
In order to deliver our cleaning services to you, we may disclose your information to our employees and representatives, including our cleansers. In addition, we may disclose your information to third-party business partners in order to facilitate the provision of the Service to you, such as email provider and server hosts. The Service will be provided by those business partners with limited access to your information, as is reasonably necessary. We will require that these third parties adhere to this Privacy Policy.
We may retain or disclose your information if we are of the opinion that it is reasonably necessary to comply with a law, regulation, or legal request, to ensure the safety of any individual, to address fraud, security, or technical issues, or to protect Mesh Maid’s rights or property. Mesh Maids retains the right to utilize the information we collect about you for internal purposes, including the analysis of Website usage, troubleshooting, the enhancement of our marketing and promotional efforts, the enhancement of our content and product offerings, and the customization of our Websites’ content, layout, and services.
We have the option to acquire, sell, divest, or transfer the company, including any shares, or any combination of its products, services, assets, and/or enterprises. In these types of transactions, your information, including customer names and email addresses, phone numbers, and other user information related to the Service, may be sold or otherwise conveyed. In the event of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions, or proceedings involving all or a portion of the company, we may also sell, assign, or otherwise transmit such information.
Mesh Maids frequently conducts research on its user demographics, interests, and behavior in order to more effectively serve and comprehend the users of the Services. This research is based on the information that has been presented to us. This research may be aggregated and analyzed, and Mesh Maids may disclose this aggregate information to its affiliates, agents, and business partners. You are not personally identified by this aggregated data. In addition, Mesh Maids may disclose aggregated user statistics to current and prospective business partners, as well as to other third parties for other lawful purposes, in order to provide a description of our services.
Our database securely stores the personally identifiable and geo-location information we collect. We employ industry-standard, commercially reasonable security practices, including encryption, firewalls, and SSL (Secure Socket Layers), to safeguard your information, including credit card numbers and geo-location data. Nevertheless, no security system is impenetrable, despite the effectiveness of encryption technology. We cannot guarantee the security of our database, nor can we guarantee that the information you provide will not be intercepted during transmission to us over the Internet. Consequently, any information you transmit to the Company is at your own risk. It is advised that you refrain from sharing your password with any individual.
We will take reasonable measures to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised. We will also take other steps in accordance with any applicable laws and regulations in the event that any information under our control is compromised as a result of a security breach.
Your account information is under your control. Please send an email to [email protected] if you wish to delete or amend any information. We will make every effort to promptly process all requests.
For instructions on how to delete and disable cookies, as well as other tracking/recording tools, please consult the technical information of your mobile device or browser. It may be impossible to disable or delete monitoring mechanisms on your mobile device, as it is contingent upon the type of device you used. Please be advised that the disabling of cookies and/or other tracking tools will prevent Mesh Maids or its business partners from monitoring the activities of your browser in relation to the Service. Nevertheless, this may result in the deactivation of a significant number of the features that are accessible through the Service. Please do not hesitate to reach out to us at [email protected] if you have any inquiries regarding the collection of cookies and other tracking/recording tools.
Mesh Maids may retain your profile information and any information you have posted to the Service for a commercially reasonable period for backup, archival, or audit purposes following the termination or deactivation of your User account. Certain anonymous or aggregate data may be retained indefinitely.
This Privacy Policy does not apply to any information that Mesh Maids collects, except for information that is collected through the Services. This Privacy Policy shall not apply to any unsolicited information that you submit to Mesh Maids through the Services or any other method. This encompasses, but is not restricted to, information provided in any public areas of the Services, such as discussion forums (collectively, “Public Areas”), any unsolicited submissions (collectively, “Unsolicited Information”), and any suggestions for new products or modifications to existing products. All Unsolicited Information shall be considered non-confidential, and Mesh Maids shall be permitted to reproduce, use, disclose, and distribute it to others without restriction or attribution.
Child safety is a top priority for Mesh Maids. As the Service is not intended for minors, registration and use of the Service are prohibited for those under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. In the event that we realize that we have collected personal information from a minor under the age of 13, we will promptly delete that information.
We are not accountable for the practices of websites or services that are linked to or from the Service, including the information or content that is contained therein. Please be advised that our Privacy Policy does not apply to third-party websites or services when you utilize a link to navigate from the Service to another website. Your browsing and interaction with any third-party website or service, including those that have a link or advertisement on our website, are governed by the rules and policies of the third party. Information that we acquire through alternative methods (including offline) or from sources other than the Service is not subject to this Privacy Policy.
The Terms of Service, which can be found on our T&C page, govern your access to and utilization of the Services.
Please feel free to reach out to us at [email protected] If you have any inquiries regarding this Privacy Policy.
This Privacy Policy may be updated or modified by Mesh Maids to reflect changes in our business and practices. Consequently, it is recommended that you review this page on a regular basis.
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