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Mesh Maids FAQ: Your Cleaning Questions Answered

Have questions about Mesh Maids? We've got answers. Explore our FAQ to understand our services, policies, and how we ensure your satisfaction. Gain the confidence you need for a smooth cleaning experience.

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Service Related 

What services do you offer?

We provide a wide range of expert cleaning services, such as deep cleaning, move-out cleaning, carpet cleaning, and recurring house cleaning. Visit our website for the complete list of services.

Yes, we offer our ongoing cleaning services where you can choose what frequency suits best for you whether it’s  weekly, bi-weekly, or monthly basis to keep your home consistently clean and fresh. We tailored to your needs, so you never have to worry about cleaning again.

Yes, we bring our own professional cleaning supplies to ensure a thorough and efficient clean. However, to maintain hygiene and prevent cross-contamination, we kindly ask our clients to provide a vacuum, mop, broom, and toilet brush. If you have preferred cleaning products, we’re happy to use them—just ensure they are eco-friendly and supplied by you.

We take great care while cleaning your home, but in the rare event that something gets damaged, we will contact you as soon as possible. And we will make every possible effort to get things fixed for you.

We provide cleaning services across various cities in Canada. You can check our locations page to get more information.

We don’t mind if you stay home while our cleaners work, but if you prefer to step out for shopping or run errands, that’s completely fine too! You can leave the keys in a secure spot, like a lockbox or under the mat, and our team will safely return them or keep them back once the cleaning is complete.

Scheduling Related

What if my cleaning falls on a statutory holiday?

If your scheduled cleaning falls on a statutory holiday, we will reach out in advance to reschedule at a convenient time for you. Our goal is to ensure your home stays clean without any disruption to your plans.

There’s very little chance of this happening, but if it does, we’ll add you to our waitlist and our team will reach you back as soon as the spot is available.

You can call our office at +1 844-954-5318. We will pause your house cleaning service and will be happy to reschedule your next cleaning at your convenience whenever you are back.

Our team operates between 9 AM and 5 PM, ensuring we complete the cleaning within the scheduled timeframe. However, we ask for a 30-minute buffer to accommodate any unforeseen delays. If there are any delays, we’ll keep you informed.

lady welcoming woman professional cleaner at home for the professional house cleaning
successful professional cleaner with supplies after completing professional house cleaning services
professional cleaner clearing the doubts of the client for professional house cleaning services
professional cleaner cleaning the house during professional house cleaning services

Payment & Tipping Related

How much do Mesh Maids charge per hour?

Our pricing is based on a worry free flat-rate model rather than an hourly rate, ensuring transparency and consistency in cost. The final price depends on the size of your home and the type of cleaning service required. Contact us for a customized quote!

No, we do not accept cash. We offer secure and convenient payment options through trusted payment providers, accepting debit and credit cards for a seamless transaction experience. However, if you’d like to tip the cleaners, you’re welcome to do so in cash.

You will be paying at the time of booking to confirm your appointment.

No, you are eligible for a special promotional price. Our regular clients benefit from reliable service at a more cost-effective rate. Call us at +1 844-954-5318 or contact us to get your special pricing!

Additional Questions

Do Mesh Maids Offer Cleaning Packages?

Yes! Mesh Maids offers special cleaning packages tailored to fit your needs. To find the perfect package for your home – Call us at +1 844-954-5318 or contact us.

Yes, we offer gift cards for our valued clients! Call us at +1 844-954-5318 or contact us to get yours—because your loved ones deserve a clean and refreshing home!

Typically, we send one professional for standard cleanings, but if your home is larger than 3,000 sq. ft., we assign a team of  two professionals to ensure efficient and thorough cleaning.

You can reach out to our customer support team to discuss any changes to your cleaning service. +1 844-954-5318 or email us at hi@meshmaids.ca, and we’ll be happy to accommodate your needs.

For Mesh Maids, our 100% Satisfaction Guarantee means we are committed to delivering top-quality cleaning every time. If you’re not completely satisfied with our service, contact us within 24 hours and we’ll make it right because your happiness is our priority.

Yes, if you have a preferred cleaning professional, we will do our best to send them for each visit. However, in cases of illness or scheduling conflicts, we will assign another trusted team member to ensure your home is still cleaned to our high standards.

No, we do not provide laundry services. Our focus is on delivering exceptional home cleaning services to keep your space fresh and spotless.

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woman professional cleaner with broom and duster during professional house cleaning services

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How it
WORKS

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Our team will discuss your cleaning needs and provide a personalized quote.

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Choose the plan that works best and secure your preferred date and time.

Relax & Enjoy

Our professional cleaners arrive on time, handle everything, and leave your home sparkling!

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