Question 1

What services do you offer?

Accepted Answer

We provide a wide range of expert cleaning services, such as deep cleaning, move-in/move-out cleaning, carpet cleaning, and recurring house cleaning. Visit our website for the complete list of services.

Question 2

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer ongoing cleaning services on a weekly, bi-weekly, or monthly basis, tailored to your needs.

Question 3

Do you supply your own cleaning materials?

Accepted Answer

Yes, we bring our own professional cleaning supplies. Clients are asked to provide a vacuum, mop, broom, and toilet brush. We can use your preferred eco-friendly products upon request.

Question 4

What if something gets broken while cleaning my home?

Accepted Answer

In the rare event of damage, we’ll contact you immediately and make every effort to resolve the issue.

Question 5

Do you serve in my area?

Accepted Answer

We provide services across various cities in Canada. Check our locations page for more details.

Question 6

Who will have the keys to my residence?

Accepted Answer

You can leave the keys in a secure spot like a lockbox or under a mat. Our team will return them safely after the cleaning.

Question 7

What if my cleaning falls on a statutory holiday?

Accepted Answer

We will contact you ahead of time to reschedule for your convenience.

Question 8

What if you don't have any appointments available when I need my cleaning?

Accepted Answer

If we’re fully booked, we’ll place you on a waitlist and notify you when a spot becomes available.

Question 9

What if I have vacation planned and don’t want my house cleaned while I’m away?

Accepted Answer

Call our office to pause your service. We’ll gladly reschedule once you're back.

Question 10

When will the team arrive at my house?

Accepted Answer

Our team operates from 9 AM to 5 PM. Please allow a 30-minute buffer for unforeseen delays.

Question 11

How much do Mesh Maids charge per hour?

Accepted Answer

We use a flat-rate pricing model based on the size of your home and service type. Contact us for a custom quote.

Question 12

Do you accept cash?

Accepted Answer

No, we accept only debit and credit cards. You may tip cleaners in cash.

Question 13

When do I pay for the cleaning?

Accepted Answer

Payment is required at the time of booking to confirm your appointment.

Question 14

If I sign up for long-term cleaning service, will I pay the same amount as a one-time cleaning?

Accepted Answer

No, recurring clients receive a special discounted rate. Contact us to learn more.

Question 15

Do Mesh Maids offer cleaning packages?

Accepted Answer

Yes, we offer tailored cleaning packages. Contact us to find the right one for your home.

Question 16

Do Mesh Maids offer cleaning gift cards?

Accepted Answer

Yes, gift cards are available. Call us or contact us online to purchase one.

Question 17

How many people come to clean my house?

Accepted Answer

We typically send one cleaner. For homes over 3,000 sq. ft., we assign two professionals.

Question 18

Who can I talk to if I want to change something about my house cleaning service?

Accepted Answer

Contact our support team via phone or email and we’ll gladly accommodate your request.

Question 19

What is your 100% Satisfaction Guarantee?

Accepted Answer

If you’re not satisfied, let us know within 24 hours and we’ll make it right—your happiness is our priority.

Question 20

Will the same cleaning professional come to my house for long-term service?

Accepted Answer

Yes, we try to send the same professional every time. In case of scheduling issues, a trusted alternate will step in.

Question 21

Do you provide laundry service?

Accepted Answer

No, we focus solely on providing top-quality home cleaning services.

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